We will always take both suggestions and complaints seriously. If you want to make informal comments about the services we provide we would be very pleased to hear from you. There is a suggestion box for your complaints, comments and constructive criticism situated in the reception area. Your suggestions are always welcome.
An alternative way to have your say is by becoming a member of our Virtual Patient Participation group (PPG). See our Virtual PPG page.
Complaints
We always try to provide the best service possible, but there may be times when you feel this has not happened. If you have any complaints about the service that you have received from the Doctors or staff working at the practice, then you are entitled to complain and ask for an explanation.
The practice has a complaints procedure, information about which is available at Reception. We will investigate fully and respond sympathetically to all complaints about the services we provide.
If you would like to make a suggestion, comment or complaint please telephone or write to:
Mrs Michelle Mountain (Practice Manager)
Grimston Medical Centre,
Congham Road,
Grimston,
King’s Lynn,
Norfolk,
PE32 1DW
Tel: 01485 600341
Complaints in relation to the out of hours service should be made to:
Clinical Governance Team,
Integrated Care 24 Ltd,
The Long Barrow,
Orbital Park,
Ashford,
Kent, TN24 0GP.
Tel: 01233 505450 option 1
Email: [email protected]
Or: PALS 0800 028 3382